Payment & Billing Policy

Last updated: August 10, 2026

1. Scope of Paid Services

EduLane is free for students to browse universities and programs and to submit applications. Paid services are offered only to universities and institutions, in the form of subscription plans that provide enhanced visibility, featured placement, or additional platform tools.

2. Purchasing and Activating a Subscription

A university subscription can be purchased through the university dashboard. Once payment is confirmed by our payment processor, the subscription is activated automatically, typically within a few minutes and no later than 24 hours.

3. Payment Methods

Payments are processed securely through our third-party payment processor, which supports major debit and credit cards and other payment methods it makes available. We do not store your full card details on our own servers.

4. Pricing and Currency

Prices are displayed on the subscription page and include any applicable taxes unless stated otherwise. We reserve the right to change subscription pricing going forward; changes will not affect a billing period you have already paid for.

5. Automatic Renewal

Subscriptions renew automatically at the end of each billing period unless cancelled beforehand through the university account settings or by contacting us. You will be charged using the payment method on file at the start of each new period.

6. Right of Withdrawal

Our subscriptions are digital services that begin providing value immediately upon activation. To the extent permitted by applicable consumer protection law, once a subscription has been activated with your express consent, the right of withdrawal from a distance contract does not apply, and payments are non-refundable except as required by law. All paid plans are digital services, not physical products — including short-term visibility packages (e.g. 1, 3, or 5 days) that activate instantly on the platform once payment is confirmed.

7. Service Availability

Subscription features are digital services available on a 24/7 basis, subject to scheduled maintenance or circumstances outside our control.

8. Complaints About Payments

If you experience a problem with activation, billing, or access to paid features, please follow the process described in our Complaints Procedure.

9. Contact Us

For billing questions, contact us at info@edulane.io.